Exchange & Refund Policy

At DD Teck, we are committed to providing high-quality natural products for personal, home, and garden care. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unopened, and in its original condition

The product must be in original packaging

Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used personal care products (oils, lotions, sprays)

Items damaged due to misuse

Clearance or heavily discounted items (unless faulty)

3. Exchanges

We only replace items if they are:

Defective

Damaged during shipping

Incorrect item received

If you need an exchange, please contact us with:

Your order number

Photos of the issue

Details of the requested replacement

4. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is damaged or incorrect:

Contact us within 48 hours of delivery

Provide clear photos of the issue

We will arrange a replacement or refund as quickly as possible

5. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection

Approved refunds will be processed within 2–5 business days

Funds will be returned to your original payment method

Please note: It may take additional time for your bank or payment provider to process the refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a tracked delivery service, as we are not responsible for lost returns

7. How to Start a Return

To initiate a return or exchange, please contact us at:

Email: info@ddteck.co.uk

Include:

Order number

Reason for return

Supporting images (if applicable)

Our support team will provide return instructions.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again

Contact your card provider

Contact your bank

If the issue persists, please contact us for assistance.

9. Contact Us

If you have any questions about our Exchange & Refund Policy, please contact us at:

Email: info@ddteck.co.uk